Product Replacement Policy
We are committed to providing high-quality products and an excellent shopping experience for our customers. If you encounter any product issues within one year of purchase (excluding damage caused by the user), we will provide free replacement to ensure you always enjoy the best experience with our products.
Scope of the Policy:
- This policy applies to all products purchased under the thelaserlamp brand.
- Product quality issues, including but not limited to laser light failure, connectivity issues, power switch malfunctions, etc., are eligible for free replacement.
- Damage caused by the user, accidental incidents, improper use, or unauthorized repairs are not covered under this policy.
Replacement Conditions:
- Purchase Date: Issues must occur within 1 year from the date of purchase.
- Proof of Purchase: Valid proof of purchase (such as order number, receipt, or invoice) must be provided to confirm your purchase.
- Product Return: The original product must be returned for inspection and processing of the replacement.
Replacement Process:
- Contact Customer Support: If your product experiences any issues, please contact us via our customer support channel on our website, providing a detailed description of the issue and your purchase details.
- Product Inspection and Confirmation: After receiving your request, our customer support team will evaluate the issue. If it's confirmed to be a quality problem, we will send you a free replacement product.
- Product Return: We will provide you with a return shipping label. You need to return the faulty product to us. The returned product must be in its original condition, without any user-caused damage.
- Free Replacement: After receiving the returned product, we will send you a new product in the shortest time possible and deliver it to your specified address via courier.
Disclaimer:
- This replacement policy only applies to thelaserlamp brand products and is limited to quality issues. User-caused damage, accidental damage, misuse, or unauthorized third-party repairs are not covered under this policy.
- The replacement product will be of the same model. If the model is discontinued, we will offer a comparable replacement of equal value from the same category.
Contact Us:
If you have any questions or need more information, please feel free to contact us at info@thelaserlamp.com and we will be happy to assist you.
